Live Green English Ivy Plant, Hedera Helix, Vining Plant, Live Indoor Plant, 4″ Diameter Pot

Thank you for considering the purchase of a live plant from Thorsen’s Greenhouse. We take pride in sharing the joy of plants with our customers and want to make sure you have a seamless plant buying experience! Please read the following important information before making your purchase:

1. Shipping Stress: Shipping live plants can be stressful for the plant, which may result in minor damage during transit. While we take every precaution to package your plant securely, some soil may shift, and the plant may experience slight wilting, leaf loss, or browning upon arrival. These are normal responses and typically resolve with proper care.
2. Individual Variation: Each plant is a unique, living organism, and no two plants are exactly alike. The plant you receive may not look exactly like the one pictured online. Variations in color, size, shape, and growth patterns are natural and should be expected.
3. Minor Imperfections: Live plants often have small imperfections such as spots, tears, or minor blemishes on their leaves. These do not affect the overall health or beauty of the plant but are part of the natural growth process.
4. Acclimation Period: Upon arrival, your plant may need time to acclimate to its new environment. This period is crucial for the plant to recover from the stress of shipping. We recommend allowing your plant to rest and gradually introducing it to its new conditions.
5. Care Instructions: We encourage you to review the care instructions for your plant to ensure it thrives in its new home. Different plants have different needs, and proper care is essential for the health and longevity of your new plant.
6. Non-Returnable: Please note that live plants are non-returnable due to their perishable nature. We strive to provide healthy, vibrant plants, but once they leave our care, we cannot confirm their condition due to the variables involved in transit and acclimation.
7. Issues? Should your plant arrive damaged, you need to submit a photo of the damaged plant to us within 3 days of the plant’s delivery to be covered.

By purchasing a live plant from our store, you acknowledge and accept these conditions. We appreciate your understanding and are here to support you in your plant care journey. Reach out to us as soon as possible with any questions or concerns. Happy Growing!