Refund and Returns Policy

1. General Policy

At nolviro, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Items marked as final sale.
• Products that have been opened, used, or altered.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (206) 379-9950. Provide your order number, reason for return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label for domestic returns. For international returns, you are responsible for the return shipping cost unless the return is due to a defect or error on our part.

3.3. Inspection and Approval

After we receive the returned item, it will be inspected. If the product meets the eligibility criteria, we will process the refund or exchange within 7 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Refund Amount

The refund will include the product price minus any applicable shipping charges, unless the return is due to a defect or our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund, including any shipping costs incurred.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Return items in their original condition and packaging.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (206) 379-9950
• Address: 8486 Northeast Highland Road, Seattle, Washington 98175, United States